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Hey, thanks for shopping Tootsies. If at anytime you have questions or problems, please contact us at tootsies335@aol.com, or call us toll-free at 1-866-235-0626. In order to service you better, we have listed below some of our customers most asked questions and concerns.
- 1. How long before I receive my shipment? Total time from date of order until you receive your shipment should range from 5 to 7 business days.
- 2. What is your return policy?Any unworn merchandized can be return within 30 days from initial ship date for a full refund. After 30 days, unworn merchandize can only be exchanged or issued a store credit.
You pay the shipping costs to return the item to our warehouse in Midlothian, Virginia. If the item is to be exchanged, we pay the shipping cost to ship the exchanged item back to you.
Worn defective merchandize can be returned within 60 days for a store credit or an exchange. After 60 days, we no longer accept merchandise for exchange. All store credits can be used at any Tootsies' locations, which in addition to Tootsies Children's Shoes includes Tootsies Rainwear our toddler's rainwear store and Tootsies Dancewear our children's dance store.
- 3. Is there sales tax on my purchase? If you live in the state of Virginia, your purchase includes a 5.0 percent sales tax. There is no sales tax if you live outside the state of Virginia.
- 4. If I prefer, can I order by phone? Yes. Our telephone number is 1-866-235-0626, and our store hours are 10 am to 7 pm EST Monday - Friday, 10 am to 6 pm EST Saturday, and 1 pm to 5 pm EST Sunday.
- 5. How long will my child typically stay in a shoe? There is no easy answer to this questions. It always depends on your child's current growth rate. After 21 years fitting children, though, we have some rough averages we can share. Typically, a child 3 years old or younger grows either a 1/2 size or a whole shoe size every 3 to 4 months, a child ages 4 to 5 grows a 1/2 size to a whole size every 4 to 5 months and a child over age 5 typically grows a 1/2 size to a whole size every 6 months.
- 6. How do I know which size shoe to purchase? On the home page and every product page, we have listed a link to our fitting chart page. Once you have measured you child using the provided chart, every product page tells you what size to purchase based on the child's measured foot size. Some of these styles fit exactly to size, other styles you will purchase either 1/2 size larger or 1 whole size larger than your measured child's foot size. These fitting guidelines are based on how we fit in our Richmond, Virginia store everyday. Also, if you need our assistance, you can fax an outline of your child's foot on our fitting chart to 804-423-6196. On the fax include your name, telephone number and email address, plus the name and item number of the shoe your wish to purchase. We will then email you the size to order.
- 7. What if a particular shoe I've order is no longer available? We will make the best effort to find a suitable replacement and call you with the alternatives. Many styles of shoes change names and colors from year to year. If the style you ordered has been replaced with an updated sytle and different name, we reserve the right to ship you the new replacement style if the item you ordered is no longer available.
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